Saturday, October 30

HUG Masters Golf Tournament
Make your plans to travel early and enjoy a fun round of golf at Ocotillo Golf Resort. The cost of the tournament will be $80 per player (includes cart).
Rentals are available for $55. Prizes will be won by a few, but fun will be had by everyone. Please contact Mark Fry at mfry@datavisiontech.com.

Reception
Sunday, October 31
8:00am - 7:00pm - Registration Desk Open
9:00am - 12:00n - SMS Training
111 Basic & Beginning Use . Part I (T)
This six-hour training session will include Basic SMS|Host Usage and Basic Rate and Package Management. You will learn everything you need to know about the Guest Tile, and the advantages it provides for improving guest service. Other highlights include the Rate Calculator, Availability, the Tape Chart and Basic Configuration Setup.

112 New Features Review . Part I (T)
Thorough review of new functionality built this year.
This is an overview of the enhancements and new functionality geared towards management or those needing just a general understanding. In depth training is NOT the focus of this session. Topics will include visual enhancements to the Frequent Guest Module, Visual POS transaction zoom,SMS|Diplomat (XML-based interfaces), SMS |World enhancements including Tee Time Booking over the web, Club Membership and Owner EFT (Electronic Funds Transfer) functionality, Shift-4.Gift Card support (settlement and credit),and the development progress of SQL,Guest Alerts, redesigned guest profiles and much, much more!

113 Rates (T)
Version 15.0 contains significant changes to the design of rate structures. We feel that these changes will increase efficiency at your property, and lighten your workload immensely. This session will cover these changes, as well as train you on two new rate components: Price Plan and Tiers. We will show you various applications of these concepts, as well as Rate Versioning and Rate Filters.

114 SMS|Spa/Resort Scheduling (T)
Learn about the complete redesign of the Spa/Resort Scheduling module. New functionality includes graphic displays of employee and service availability; multiple service displays and a complete view of categories and services. Newly added features include a redesigned Spa Scheduling sheet, the ability to copy employee qualifications from one employee to another, the ability to link POS checks to guest tiles, enhanced class functionality, as well as enhancements to the Spa Commissions system. The last 45 minutes of this session will also cover dining reservations and applying recreation scheduling functionality to other types of activities within your resort.

115 SMS|Diplomat (T)
This session provides an overview on the SMS|Diplomat gateway communications platform. There will be demonstrations of Diplomat running with external vendors, internal vendors, internal SMS systems and customer in-house development. In addition, there will be a discussion regarding product direction and the next stages of the Diplomat rollout in 2004/2005.

116 SMS|Touch (T)
Introduction to SMS|Touch-SMS offers a state of the art restaurant point of sale system, fully integrated with SMS|Host. Take advantage of this in-depth demonstration, designed to showcase the features of this user-friendly, intuitive, fast and flexible system.

117 Owner Fulfillment (T)
During this session, we will examine the fundamental changes to Visual SMS|Host Owner Fulfillment (previously referred to as Owner Accounting) that are contained in Version 15.0. All users currently working with this module are strongly encouraged to attend as we explore new screens, new terminology and new functionality.

121 Basic & Beginning Use . Part II (T)
Continuation of session 111

122 New Features Review . Part II (T)
Continuation of Session 112

123 Rates (T) - Repeat of 113
Version 15.0 contains significant changes to the design of rate structures. We feel that these changes will increase efficiency at your property, and lighten your workload immensely. This session will cover these changes, as well as train you on two new rate components: Price Plan and Tiers. We will show you various applications of these concepts, as well as Rate Versioning and Rate Filters.

124 SMS|Golf Tee Times (T)
Discover the new functionality and features of Visual Golf Tee Time Management including individual hole and shotgun management. The last 45 minutes of this session will also cover dining reservations and applying recreation scheduling functionality to other types of activities within your resort.

125 SMS|Enterprise (T)
Learn how SMS|Enterprise can help your organization reap the benefits of an embedded Central Information System, whether deployed locally, regionally, or globally.

126 Package Breakage (T)
This feature allows your property to define entitlement limits for packages, thus eliminating the need to use coupons to track guest usage. Package limits are checked at the time of posting and the transaction is routed accordingly. This training session will cover the concept of Package Breakage, as well as the setup and configuration of it in your system.

127 SpaSoft (T)
Take advantage of the new enhancements offered in SpaSoft Version 2.7 by attending this informative session. We will present new features, including enhancements made to the group identification and booking process. Also featured will be the SpaSoft Internet Reservations modules, which offer both staff and guests the ability to book appointments in to the SpaSoft system using an Internet connection.

6:30pm - 10:00pm
HUG Welcome Party (F)
Arriba! Arriba! - come dressed in your favorite Fiesta Wear. We are serving up all the fixin’s for a Mexican Fiesta!

Monday, November 1

211 R&R Report Writer (TUL)
Learn basics of R&R Report Writing and share R&R Best Practices.

212 Profiles (TUL)
Explore how to leverage personal information about your guests to boost customer service.

213 Dining Reservations (T)
Learn how to manage the basic booking process for restaurant reservations. A discussion of different configuration options will be the focus of this session.

214 What is New with Interfaces (T)
This session will focus on the new technologies available for interfacing to SMS|Host. It will also include practical debugging tips and an overview of the new SMS|Commander system to instrument and monitor systems.

215 Alerts & Bulletins (T)
Discover the power of Alerts and Bulletins! This session will cover the set-up and uses of these two powerful tools. Take Guest Service to the next level!

216 SMS|Ticketing (T)
SMS has expanded the functionality of resort scheduling classes and has created a new ticket center feature. The Ticket Center provides an efficient process that streamlines the ticket and class sales process.

217 SMS|Frequent Guest (T)
The Frequent Guest Module has been enhanced to allow points to be earned from all revenue streams in addition to room revenue. This session will address the configuration of point plans and how to apply that to your guest.

221 Front Office Track
This session covers a wide variety of tracks that will assist the Front Office professional excel in their job.

222 Reservations Track
This session covers a wide variety of tracks that will assist a Reservations professional excel in their job.

223 Finance & Accounting Track
This session covers a wide variety of tracks that will assist an Accounting professional excel in their job.

Volume 1, Issue 1 Page 3

224 Resort Scheduling/Activities Track
This session covers a wide variety of tracks that will assist the Spa/Recreational Activities professional excel in their job.

225 IT Track
This session covers a wide variety of tracks that will assist an IT professional excel in their job.

226 Revenue Mgmt Track
This session covers a wide variety of tracks that will assist Revenue Management professionals excel in their job.

228 CIO/GM (by Invitation only)

Tuesday, November 2

311 Support & Updates (T)
Explore the most common issues that require a call to support, as well as the best and most effective tactics to update your property to new releases and patches.

312 SMS|World (T)
An introduction to the WEB-enabled reservations module.

313 Beginning Visual Housekeeping (TUL)
This session addresses Manually Mapped Housekeeping Features including: using default housekeeping zones to match seasonal occupancy trends; using filters when manually mapping zones; and assessing scheduling needs.

314 E-Mail Correspondence (D)
Learn ways to create e-mail correspondence.

315 Rates (F5) (D)
Learn configuration tips to help you use the power and flexibility of rates and restrictions.

316 Owner Fulfillment-Pooling (T)
A review and discussion of features used in revenue-pooling properties.

317 SMS|Touch I (T)
This session will cover Touch Back office configuration and basic troubleshooting including topics such as payment transaction codes, stream reports, room setup, service charges and coupons, comps, and discounts.

318 Best Practices Standardization (D)
Share best practices for configuration and setup of SMS Applications.

321 Network Concepts & Adv Internet (D)
An overview of LANs, WANs, and network operating systems. Topics such as Internet connections, virtual private networks, wireless, and evolving standards may also be addressed in this discussion.

322 SMS|Golf Tee Times (TUL)
Discover new features and functionality of the Visual Golf Tee Times module.

323 Adv Visual Housekeeping (T)
Being debuted for the first time in Visual SMS|Host, this session will focus on properties who assign Housekeeper workloads on a piecework basis and meeting the needs of Condo/Timeshare properties.

324 Beginning Groups (TUL)
For those who may be starting to use the group module, gain knowledge that will help you manage group blocks and maximize total occupancy.

325 MR&D I (T)
The performance and characteristics of SMS|Host may be greatly affected by settings in Miscellaneous Rates & Defaults. Learn how to optimize system configuration for your property.s environment.

326 Owner Fulfillment Non-Pooling (T)
A review and discussion of features used in nonpooling properties.

327 SMS|Touch II (T)
This advanced, in-depth session focuses on the configuration, balancing, and understanding of SMS|Touch generated reports, and how these reports are balanced to comparable SMS|Host reports.

328 SMS|Enterprise (D)
Learn how SMS|Enterprise can help your organization reap the benefits of an embedded Central Information System, whether deployed locally, regionally, or globally.

331 Advanced Utilities (T)
A review and discussion of using Advanced Utilities such as UT-CODES and UT-UNITS.

332 Yield (TUL)
Explore ways to implement your revenue management strategies with the yield and revenue management features in SMS|Host

333 SMS|Spa/Resort Scheduling (TUL)
Discover the new functionality and features of SMS|Resort Scheduling in a windows environment.

334 Advanced Groups (D)
For users who have been utilizing the Groups module and would like to master the advanced features.

335 MR&D II (D)
Part II in learning various ways to configure SMS|Host.

336 Packages (D)
A discussion on the features and benefits of using Packages in SMS|Host.

337 SMS|Touch Focus Group (D)
Join other SMS|Touch users in discussing new enhancements for the SMS|Touch product, as well as talking about .best practices. in regards to operating your F&B establishments using this powerful application.

338 SMS|Diplomat (T)
This session provides a quick overview on the SMS|Diplomat and SMS|Commander platforms with an overview of the development process currently in place with many vendor and the scheduled rollout of interface upgrades. Topics will be geared to those at a managerial level.

Wednesday, November 3

411 SMS|Activities (TUL)
Learn how to book and track sales of services to outside providers.

412 SMS|Comp Accounting (TUL)
The Comp Accounting Module is designed to manage the tracking of .comp. rates and charges for Casinos. Learn how using additional folios can streamline your Comp Revenue reconciliation.

413 Advanced Hardware (T)
Learn about new hardware and the latest developments.

414 Memberships & C/L (D)
Discussion on the functionality of SMS|Host as it pertains to Accounts Receivable.

415 System Maintenance/Night Audit (D)
Discuss how proper maintenance procedures during Night Audit help improve system performance and reliability.

416 How To.s / Top 10 (D)
An SMS installer/trainer will be available to answer many of the common questions they receive while on the road. Bring your questions and see how others have answered them. For those responsible for maintaining your system, learn from support the most common problems and how to prevent that call to support in the first place.

417 SMS Super Users Focus Group (D)
Designed for the Power User, high-level discussions will focus on innovative ways for using Rates & Packages, Special Billing, Advanced R&R Functionality, and more!

418 SpaSoft Enhanced Interface (T)
Discover how the newly designed Enhanced PMS interface will increase communication between the SpaSoft application and SMS|Host. This incredible tool will make it possible to share guest information, reservation inquiries, and reservation cancellation information amongst the technologies.

Saturday, October 30

HUG Masters Golf Tournament
Make your plans to travel early and enjoy a fun round of golf at Ocotillo Golf Resort. The cost of the tournament will be $80 per player (includes cart).
Rentals are available for $55. Prizes will be won by a few, but fun will be had by everyone. Please contact Mark Fry at mfry@datavisiontech.com.

Reception
Sunday, October 31
8:00am - 7:00pm - Registration Desk Open
9:00am - 12:00n - SMS Training
111 Basic & Beginning Use . Part I (T)
This six-hour training session will include Basic SMS|Host Usage and Basic Rate and Package Management. You will learn everything you need to know about the Guest Tile, and the advantages it provides for improving guest service. Other highlights include the Rate Calculator, Availability, the Tape Chart and Basic Configuration Setup.

112 New Features Review . Part I (T)
Thorough review of new functionality built this year.
This is an overview of the enhancements and new functionality geared towards management or those needing just a general understanding. In depth training is NOT the focus of this session. Topics will include visual enhancements to the Frequent Guest Module, Visual POS transaction zoom,SMS|Diplomat (XML-based interfaces), SMS |World enhancements including Tee Time Booking over the web, Club Membership and Owner EFT (Electronic Funds Transfer) functionality, Shift-4.Gift Card support (settlement and credit),and the development progress of SQL,Guest Alerts, redesigned guest profiles and much, much more!

113 Rates (T)
Version 15.0 contains significant changes to the design of rate structures. We feel that these changes will increase efficiency at your property, and lighten your workload immensely. This session will cover these changes, as well as train you on two new rate components: Price Plan and Tiers. We will show you various applications of these concepts, as well as Rate Versioning and Rate Filters.

114 SMS|Spa/Resort Scheduling (T)
Learn about the complete redesign of the Spa/Resort Scheduling module. New functionality includes graphic displays of employee and service availability; multiple service displays and a complete view of categories and services. Newly added features include a redesigned Spa Scheduling sheet, the ability to copy employee qualifications from one employee to another, the ability to link POS checks to guest tiles, enhanced class functionality, as well as enhancements to the Spa Commissions system. The last 45 minutes of this session will also cover dining reservations and applying recreation scheduling functionality to other types of activities within your resort.

115 SMS|Diplomat (T)
This session provides an overview on the SMS|Diplomat gateway communications platform. There will be demonstrations of Diplomat running with external vendors, internal vendors, internal SMS systems and customer in-house development. In addition, there will be a discussion regarding product direction and the next stages of the Diplomat rollout in 2004/2005.

116 SMS|Touch (T)
Introduction to SMS|Touch-SMS offers a state of the art restaurant point of sale system, fully integrated with SMS|Host. Take advantage of this in-depth demonstration, designed to showcase the features of this user-friendly, intuitive, fast and flexible system.

117 Owner Fulfillment (T)
During this session, we will examine the fundamental changes to Visual SMS|Host Owner Fulfillment (previously referred to as Owner Accounting) that are contained in Version 15.0. All users currently working with this module are strongly encouraged to attend as we explore new screens, new terminology and new functionality.

121 Basic & Beginning Use . Part II (T)
Continuation of session 111

122 New Features Review . Part II (T)
Continuation of Session 112

123 Rates (T) - Repeat of 113
Version 15.0 contains significant changes to the design of rate structures. We feel that these changes will increase efficiency at your property, and lighten your workload immensely. This session will cover these changes, as well as train you on two new rate components: Price Plan and Tiers. We will show you various applications of these concepts, as well as Rate Versioning and Rate Filters.

124 SMS|Golf Tee Times (T)
Discover the new functionality and features of Visual Golf Tee Time Management including individual hole and shotgun management. The last 45 minutes of this session will also cover dining reservations and applying recreation scheduling functionality to other types of activities within your resort.

125 SMS|Enterprise (T)
Learn how SMS|Enterprise can help your organization reap the benefits of an embedded Central Information System, whether deployed locally, regionally, or globally.

126 Package Breakage (T)
This feature allows your property to define entitlement limits for packages, thus eliminating the need to use coupons to track guest usage. Package limits are checked at the time of posting and the transaction is routed accordingly. This training session will cover the concept of Package Breakage, as well as the setup and configuration of it in your system.

127 SpaSoft (T)
Take advantage of the new enhancements offered in SpaSoft Version 2.7 by attending this informative session. We will present new features, including enhancements made to the group identification and booking process. Also featured will be the SpaSoft Internet Reservations modules, which offer both staff and guests the ability to book appointments in to the SpaSoft system using an Internet connection.

6:30pm - 10:00pm
HUG Welcome Party (F)
Arriba! Arriba! - come dressed in your favorite Fiesta Wear. We are serving up all the fixin’s for a Mexican Fiesta!

Monday, November 1

211 R&R Report Writer (TUL)
Learn basics of R&R Report Writing and share R&R Best Practices.

212 Profiles (TUL)
Explore how to leverage personal information about your guests to boost customer service.

213 Dining Reservations (T)
Learn how to manage the basic booking process for restaurant reservations. A discussion of different configuration options will be the focus of this session.

214 What is New with Interfaces (T)
This session will focus on the new technologies available for interfacing to SMS|Host. It will also include practical debugging tips and an overview of the new SMS|Commander system to instrument and monitor systems.

215 Alerts & Bulletins (T)
Discover the power of Alerts and Bulletins! This session will cover the set-up and uses of these two powerful tools. Take Guest Service to the next level!

216 SMS|Ticketing (T)
SMS has expanded the functionality of resort scheduling classes and has created a new ticket center feature. The Ticket Center provides an efficient process that streamlines the ticket and class sales process.

217 SMS|Frequent Guest (T)
The Frequent Guest Module has been enhanced to allow points to be earned from all revenue streams in addition to room revenue. This session will address the configuration of point plans and how to apply that to your guest.

221 Front Office Track
This session covers a wide variety of tracks that will assist the Front Office professional excel in their job.

222 Reservations Track
This session covers a wide variety of tracks that will assist a Reservations professional excel in their job.

223 Finance & Accounting Track
This session covers a wide variety of tracks that will assist an Accounting professional excel in their job.

Volume 1, Issue 1 Page 3

224 Resort Scheduling/Activities Track
This session covers a wide variety of tracks that will assist the Spa/Recreational Activities professional excel in their job.

225 IT Track
This session covers a wide variety of tracks that will assist an IT professional excel in their job.

226 Revenue Mgmt Track
This session covers a wide variety of tracks that will assist Revenue Management professionals excel in their job.

228 CIO/GM (by Invitation only)

Tuesday, November 2

311 Support & Updates (T)
Explore the most common issues that require a call to support, as well as the best and most effective tactics to update your property to new releases and patches.

312 SMS|World (T)
An introduction to the WEB-enabled reservations module.

313 Beginning Visual Housekeeping (TUL)
This session addresses Manually Mapped Housekeeping Features including: using default housekeeping zones to match seasonal occupancy trends; using filters when manually mapping zones; and assessing scheduling needs.

314 E-Mail Correspondence (D)
Learn ways to create e-mail correspondence.

315 Rates (F5) (D)
Learn configuration tips to help you use the power and flexibility of rates and restrictions.

316 Owner Fulfillment-Pooling (T)
A review and discussion of features used in revenue-pooling properties.

317 SMS|Touch I (T)
This session will cover Touch Back office configuration and basic troubleshooting including topics such as payment transaction codes, stream reports, room setup, service charges and coupons, comps, and discounts.

318 Best Practices Standardization (D)
Share best practices for configuration and setup of SMS Applications.

321 Network Concepts & Adv Internet (D)
An overview of LANs, WANs, and network operating systems. Topics such as Internet connections, virtual private networks, wireless, and evolving standards may also be addressed in this discussion.

322 SMS|Golf Tee Times (TUL)
Discover new features and functionality of the Visual Golf Tee Times module.

323 Adv Visual Housekeeping (T)
Being debuted for the first time in Visual SMS|Host, this session will focus on properties who assign Housekeeper workloads on a piecework basis and meeting the needs of Condo/Timeshare properties.

324 Beginning Groups (TUL)
For those who may be starting to use the group module, gain knowledge that will help you manage group blocks and maximize total occupancy.

325 MR&D I (T)
The performance and characteristics of SMS|Host may be greatly affected by settings in Miscellaneous Rates & Defaults. Learn how to optimize system configuration for your property.s environment.

326 Owner Fulfillment Non-Pooling (T)
A review and discussion of features used in nonpooling properties.

327 SMS|Touch II (T)
This advanced, in-depth session focuses on the configuration, balancing, and understanding of SMS|Touch generated reports, and how these reports are balanced to comparable SMS|Host reports.

328 SMS|Enterprise (D)
Learn how SMS|Enterprise can help your organization reap the benefits of an embedded Central Information System, whether deployed locally, regionally, or globally.

331 Advanced Utilities (T)
A review and discussion of using Advanced Utilities such as UT-CODES and UT-UNITS.

332 Yield (TUL)
Explore ways to implement your revenue management strategies with the yield and revenue management features in SMS|Host

333 SMS|Spa/Resort Scheduling (TUL)
Discover the new functionality and features of SMS|Resort Scheduling in a windows environment.

334 Advanced Groups (D)
For users who have been utilizing the Groups module and would like to master the advanced features.

335 MR&D II (D)
Part II in learning various ways to configure SMS|Host.

336 Packages (D)
A discussion on the features and benefits of using Packages in SMS|Host.

337 SMS|Touch Focus Group (D)
Join other SMS|Touch users in discussing new enhancements for the SMS|Touch product, as well as talking about .best practices. in regards to operating your F&B establishments using this powerful application.

338 SMS|Diplomat (T)
This session provides a quick overview on the SMS|Diplomat and SMS|Commander platforms with an overview of the development process currently in place with many vendor and the scheduled rollout of interface upgrades. Topics will be geared to those at a managerial level.

Wednesday, November 3

411 SMS|Activities (TUL)
Learn how to book and track sales of services to outside providers.

412 SMS|Comp Accounting (TUL)
The Comp Accounting Module is designed to manage the tracking of .comp. rates and charges for Casinos. Learn how using additional folios can streamline your Comp Revenue reconciliation.

413 Advanced Hardware (T)
Learn about new hardware and the latest developments.

414 Memberships & C/L (D)
Discussion on the functionality of SMS|Host as it pertains to Accounts Receivable.

415 System Maintenance/Night Audit (D)
Discuss how proper maintenance procedures during Night Audit help improve system performance and reliability.

416 How To.s / Top 10 (D)
An SMS installer/trainer will be available to answer many of the common questions they receive while on the road. Bring your questions and see how others have answered them. For those responsible for maintaining your system, learn from support the most common problems and how to prevent that call to support in the first place.

417 SMS Super Users Focus Group (D)
Designed for the Power User, high-level discussions will focus on innovative ways for using Rates & Packages, Special Billing, Advanced R&R Functionality, and more!

418 SpaSoft Enhanced Interface (T)
Discover how the newly designed Enhanced PMS interface will increase communication between the SpaSoft application and SMS|Host. This incredible tool will make it possible to share guest information, reservation inquiries, and reservation cancellation information amongst the technologies.