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| 2005 Session Descriptions |  |  | | Sunday, November 06, 2005 - 9:00 am - 12:00 pm | | 111 - Basic & Beginning Use - Part I | Combined with session 121, this six-hour training session will include Basic sms|Host Usage and Basic Rate and Package Management. You will learn everything you need to know about the Guest Tile, and the advantages it provides for improving guest service. Other highlights include the Rate Calculator, Availability, the Tape Chart, and Basic Configuration Setup. (SMS-led training)
| | 112 - Rates | Version 15 contains significant changes to the design of rate structures. We feel that these changes will increase efficiency at your property, and lighten your workload immensely. This session will cover these changes, as well as train you on two new rate components: Price Plan and Tiers. We will show you various applications of these concepts, as well as Rate Versioning and Rate Filters. (SMS-led training)
| | 113 - New Features, Part I | Combined with session 123, this six-hour session provides a thorough review of new functionality built this year. This is an overview of the enhancements and new functionality geared toward management or those needing just a general understanding. In-depth training is NOT the focus of this session. Topics will include: the new Booking Center, Universal Lookup, Visual Correspondence, Shift4 Gift Cards (redeeming and selling), the new Visual Retail POS with touch screen functionality, multiple Golf Tee Times and Rec Scheduling enhancements including changes to blocking, logins, commissions, rates. We will also cover configuration edits logs, Guest Profile additions, and much, much, much more! (SMS-led training) | | Sunday, November 06, 2005 - 1:00 pm - 4:00 pm | | 121 - Basic & Beginning Use - Part II | Continuation (not a repeat) of session 111.
| | 122 - Package Breakage Package | Breakage allows your property to define entitlement limits for packages, thus eliminating the need to use coupons to track guest usage. Package limits are checked at the time of posting and the transaction routed accordingly. This training session will cover the concept of Package Breakage, as well as the setup and configuration of it in your system. (SMS-led training)
| | 123 - New Features, Part II | Combined with session 113, this six-hour session provides a thorough review of new functionality built this year. This is an overview of the enhancements and new functionality geared toward management or those needing just a general understanding. In-depth training is NOT the focus of this session. Topics will include: the new Booking Center, Universal Lookup, Visual Correspondence, Shift 4 Gift Cards (redeeming and selling), the new Visual Retail POS with touch screen functionality, multiple Golf Tee Times and Rec Scheduling enhancements including changes to blocking, logins, commissions, rates. We will also cover configuration edits logs, Guest Profile additions, and much, much, much more! (SMS-led training)
| | 124 - R&R Report Writer, Part I (new in 2004) |
| | Note: | All session highlighted in Yellow are new sessions as of our 2005 conference All sessions highlighted in Cyan are new sessions as of our 2004 conference |
| Monday November 7, 2005 | | Monday, November 07, 2005 - 8:00 am - 9:45 am | | General Session & Keynote Address by John Shingler ASFONA Vice President and Secretary Address Topic: Revenue Management | After leading the sales and marketing operation for Holiday Inns in Europe from their London U.K. headquarters, John was appointed to the position of Vice President - Sales & Marketing - Canada, based in Toronto, with a coast-to-coast portfolio of sixty-six hotels. John was then appointed by InterContinental Hotels to the position of Vice President, Sales & Marketing - Europe - Middle East - Africa based in Brussels, Belgium. Here, John managed a multinational Sales and Marketing team in sixteen countries. Following this, InterContinental Hotels Group appointed John to the position of Vice President of Worldwide Sales & Marketing Programs based in Atlanta and focused on the Global responsibility of developing business for all hotel brands namely, Holiday Inn, Holiday Inn Express, Crowne Plaza and Inter-Continental Hotels totaling 2,400 hotels, in 64 countries. Prior to joining STDC Shingler resided in Philadelphia and held the position of Senior Vice President - Business Development for GF Management responsible for Business Development, Franchise Relations, Revenue Management and Sales & Marketing for the company's hotel portfolio. Now located in El Cajon, near San Diego, Shingler is currently Managing Director – Hospitality Group for STDC and responsible for the company's hotel portfolio which includes the flagship, historic US Grant Hotel soon to undergo a $26 million dollar renovation. Upon completion the US Grant Hotel will become a Starwood “Luxury Collection” hotel.
| | Monday, November 07, 2005 - 10:00 am - 12:00 pm | | 211 - Profiles | Explore how to leverage personal information about your guests to boost customer service. (SMS-led training)
| | 212 - Visual Correspondence (new this year!) | Learn how to use Visual Correspondence, with new features such as fonts and colors. (SMS-led training)
| | 213 - R&R Report Writer, Part II (new this year!) | Continuation of Sunday's session #124. (User-led training)
| | 214 - Ticketing (new in 2004) | SMS has expanded the functionality of resort scheduling classes and has created a new ticket center feature. The Ticket Center provides an efficient process that streamlines the ticket and class sales process. (SMS-led training)
| | 215 - Best Practices & Standardization (new in 2004) | Share best practices for configuration and setup of SMS applications. (Discussion group)
| | 216 - Touch: New Features, Changes, and Enhancements (new in 2004) | An introduction and in-depth demonstrations of the new and revolutionary enhancements, advancements, changes, and features offered in sms|Touch versions 4.5.1 and higher.
Highlights: the sms|Touch super-user; credit card encryption; the complete set of R&R Report Writer reports; the ability to open a guest check in any day part regardless of the time of day it is actually opened (the Banquet Manager's best friend); enhanced error messages; customized employee list boxes; printer schemes- ultra flexibility in remote printing; moving items between checks; enhanced paid-out system; gift cards; update on upcoming future features.
(SMS-led training)
| | 217 - Golf Tee Time Management | Explore the new features within the Golf Tee Time module for managing your golf courses and rate structures. New features relating to managing golf blocks, course setup and maintenance, automated caddy charges and preferred resort guest golf rates will be some of the features explored. (SMS-led training)
| | 218 - Revenue Management Track (extended session continues as #228 in afternoon) (new in 2004) | This session covers a wide variety of information that will assist Revenue Management professionals to excel in their jobs.
Note that this track continues after the lunch break as session #228. | | Monday, November 07, 2005 - 1:15 pm - 5:15 pm | | 221 - Front Office Track | This session covers a wide variety of information that will assist the Front Office professional in excelling in their job.
| | 222 - Reservations Track | This session covers a wide variety of information that will assist a Resrevations professional to excel in their job.
| | 223 - Finance & Accounting Track | This session covers a wide variety of information that will assist an Accounting professional to excel in their job.
| | 224 - Resort Scheduling/Activities Track | This session covers a wide variety of information that will assist the Spa|Recreational Activities professional to excel in their job.
| | 225 - IT Track | This session covers a wide variety of information that will assist an IT professional to excel in their job.
| | 226 - F&B Track (new this year!) | This session covers a wide variety of information that will assist F&B professionals to excel in their job.
| | 228 - Revenue Management Track (continuation of 218) | This session is a continuation of the Revenue Management Track #218. |
| | Note: | All session highlighted in Yellow are new sessions as of our 2005 conference All sessions highlighted in Cyan are new sessions as of our 2004 conference |
| Tuesday November 8, 2005 | | Tuesday, November 08, 2005 - 8:00 am - 10:30 am | | General Session & John Springer-Miller Discussion | | Tuesday, November 08, 2005 - 10:45 am - 12:15 pm | | 311 - Rates & Packages | Learn configuration tips to help you use the power and flexibility of rates and restrictions. Also covered are the features and benefits of using Packages in sms|Host.
| | 312 - sms|World | See the unique ways in which properties are using sms|World to provide online service to their guests, and learn about the exciting new web booking engine that PSMS is developing.
| | 313 - Groups: Training & Discussion | Gain knowledge that will help you manage group block and maximize total occupancy. Learn about the advanced features of the Groups module. Discuss your questions with other users, and share your tips and tricks for using Groups with others.
| | 314 - Visual Rec Scheduling | Learn about the new and current features and functionality of the sms|Spa/Recreational Activities Scheduling module. (User-led training)
| | 315 - What's New with Interfaces | This session will focus on the new technologies available for interfacing to sms|Host. It will cover a number of the latest XML-based interfaces available in 2005 including Daylight, New Market, IDeaS, Espresso, Travel Click, and Expedia as well as the fully converted HTP interface. There will also be some practical debugging tips and an overview of the new sms|Commander system to instrument and monitor systems. (SMS-led training)
| | 316 - SMS Touch Management Training (new in 2004) | A "closed-door" session designed exclusively for F&B managers, we will focus on important management functions, special reporting, present and upcoming security features.
Highlights: List of the most important management functions; credit card encryption and policies; restricted R&R Report Writer reports; special passwords; behind the scenes configuration; configuring the super-user; enhanced error messages and how to interpret them; flagging any service charge (auto-grats) changes made by users; definitive NOCODES report. Update on the latest developments. (SMS-led training)
| | 317 - Fixed Wholesale Internal Ownership (new this year!) | With the impending elimination of the character workslate in the v16.0 release of sms|Host, it is imperitive that users become familiar with using Visual for their Owner Accounting. In this session we will be concentrating on how to perform common OA tasks within the Visual environment such as adding contracts, generating tokens, working with recurring charges and using OMAP plans. We will also examine Developer Token Management and Electronic Fund Transfer.
| | 318 - Enterprise (new in 2004) | Learn how sms|Enterprise can help your organization reap the benefits of an embedded Central Information System, whether deployed locally, regionally, or globally. This will also include an update on the latest enhancements being rolled out for Enterprise in the 2nd half of 2005.
| | Tuesday, November 08, 2005 - 1:30 pm - 3:00 pm | | 321 - Channel Management (new this year!) | Learn how sms|Host's new Channel Management tool can allow your property to easily view and control information shared with third-party reservation booking services. (SMS-led training)
| | 322 - Configuration Review - sms|Host | The performance and characteristics of sms|Host may be greatly affected by settings. Learn how to optimize system configuration for your property's environment. (SMS-led training)
| | 323 - Membership and C/L Discussion Discussion | on the functionality of sms|Host as it pertains to Accounts Receivable.
| | 324 - Visual Tee Times | Discover new features and functionality of the Visual Golf Tee Times module.
| | 325 - Network Concepts & Advanced Internet | An overview of LANs, WANs, and network operating systems. Topics such as Internet connections, virtual private networks, wireless, and evolving standards may also be addressed in this discussion. (User-led training)
| | 326 - sms|Touch Pro-active "10 by 10" (new this year!) | 10 points of advice regarding configuration; 10 points of advice regarding troubleshooting.
Configuration Highlights: Gift Certificates; printer schemes; Menusync; service charges; coupons; discounts; menu hints; transaction codes; and more.
Pro-active Troubleshooting: Remote printing; credit cards down; steps to follow before calling support.
(SMS-led training)
| | 327 - Floating Ownership (new this year!) | The objective of this session is to explore the system functions and tools that are used with floating ownership. These include the products, various calendar formats, usage rules, owner activity processiing, logs and charts, co-owner permissions, the Owner Mult-View Screen and some specific R&R Reports. We will also examine Developer Token Management and Electronic Fund Transfer. (SMS-led training)
| | 328 - Advanced Utilities | A review and discussion of using advanced utilities such as UT-Codes and UT-Units. (SMS-led training)
| | Tuesday, November 08, 2005 - 3:30 pm - 5:00 pm | | 331 - Alerts & Bulletins | Discover the power of Alerts and Bulletins! This session will cover the set-up and uses of these two powerful tools. Take guest service to the next level! (SMS-led training)
| | 332 - Booking Center & Universal Lookup (new this year!) | For an integrated reservations office, the Booking Center is a tool for making all of your room reservations, tee times, spa bookings and dining reservations from one screen! The Universal Lookup is growing into being a single screen for searching for any bookings the guest is asking about for increased call center efficiencies and decreased call time. (SMS-led training)
| | 333 - Configuration Review: Golf & Spa (new this year!) | Many changes and enhancements have been added to both Golf Tee Time managements and Spa/Resort Scheduling. This session will cover all the new configuration settings and user clearances as well as discussing the impact of these changes and additions. (SMS-led training)
| | 334 - Rates, F5 and Packages: Discussion | A discussion group focusing on questions, answers, tips and tricks in using packages, F5 and rates.(Discussion)
| | 335 - Quick POS (new this year!) | sms|POS has been redesigned to include features such as customer architected menus, dynamic cash drawer assignment and tracking, blind drops and increased flexibility for user clearances. This will be an opportunity to see the new touch-screen compatible product, which will be part of any upgrades to version 15.1, 15.2 or 1.60. (SMS-led training)
| | 336 - SMS Touch Focus Group (new in 2004) | Join other sms|Touch users in discussing new enhancements for the sms|Touch product, as well as talking about "best practices" in regards to operating your F&B establishments using this powerful application. (Discussion)
| | 337 - Housekeeping Concepts (new this year!) | The purpose of this session is to review how all of the various pieces of Housekeeping management interact. We will explore configuration and setup, status and service coding, pattern design and implementation, calculating multipliers, setting up individuals and teams, housekeeper account management, auto-managing and manually mapping zones, setting up zone sheet defaults, entering pricing, posting to guests and/or owners, OOO management, suite utilization, forecasting, reporting, updating statuses and managing reservations. Our goal will be to understand the benefits of using these tools well and how to incorporate them into your current operations. (SMS-led training)
| | 338 - sms|Diplomat (new in 2004) | This session provides an overview on the sms|Diplomat gateway communications platform. There will be demonstrations of Diplomat running with external vendors, internal vendors, internal SMS systems, and customer in-house development. In addition, there will be a discussion regarding product direction, the interfaces available, and next stages of Diplomat rollout in 2006. (SMS-led training) |
| | Note: | All session highlighted in Yellow are new sessions as of our 2005 conference All sessions highlighted in Cyan are new sessions as of our 2004 conference |
| Wednesday November 9, 2005 | | Wednesday, November 09, 2005 - 9:30 am - 11:00 am | | 411 - How To's, Top 10's, and Support & Updates | An SMS installer/trainer will be available to answer many of the common questions they receive while on the road. Bring your questions and see how others have answered them. For those responsible for maintaining your system, learn from support the most common problems and how to prevent that call to support in the first place. (SMS-led training)
| | 412 - Marketing Strategies & Code Design (new this year!) | The availability of utilities within the SMS took kit for changing system coding opens up the option for long-time users to reconsider the structure of various codes to take advantage of reporting tools and features in sms|Host that have been introduced since their original installation. Such fields as Media Source, Market, Sub-Market, VIP, Season, Amenity, Service, Specials, Accomodation Types, Categories, and Rental Programs can all be used in much more robust and productive ways than envisioned in past years. The purpose of this session is to examine a number of these fields from the perspective of maximizing their information potential. (SMS-led training)
| | 413 - Advanced Technologies | Interested in the latest technology and implementation strategy's PAR Springer-Miller is working with? This seminar will cover sms|Host SQL version; the innovations of sms|Commander; sms|Install Center; the latest in wireless, hand-held devices including a sms|Touch PDA; and a group discussion covering new technologies such as SANs and VLANs.(SMS-led training)
| | 414 - Activities Training | Learn how to book and track sales of services to outside providers using the sms|Activities module. (User-led training)
| | 415 - System Maintenance/Night Audit | Discuss how proper maintenance procedures during Night Audit help improve system performance and reliability. (Discussion)
| | 416 - Booking Center (new this year!) | For an integrated reservations office, the Booking Center is a tool for making all of your room reservations, tee times, spa bookings and dining reserrvations from one screen! The Universal Lookup is growing into being a single screen for searching for all bookings the guest is asking about for increased call center efficiences and decreased call time. (SMS-led training)
| | 417 - SMS Super Users Focus Group (new in 2004) | Designed for the Power User, high-level discussions will focus on innovative ways for using Rates & Packages, Special Billing, Advanced R&R Functionality, and more! (Discussion)
| | 418 - SMS Commander & Install Center (new this year!) | The session will be split into two sections. The first half will concentrate on the setup of the sms|Commander product which is used to monitor and alert most SMS applications. The second section will be introducing the sms|Install Center. The sms|Install Center provides a tool for the construction and distribution of software updates to large volumes of installed systems. This capability is part of the rollout of all new sms|Diplomat systems in the second half of 2005. Customers can use sms|Install Center to build and distribute their own patches to remote systems in the same way sms|Commander can be used to instrument all key systems at a location. (SMS-led training) |
| | Note: | All session highlighted in Yellow are new sessions as of our 2005 conference All sessions highlighted in Cyan are new sessions as of our 2004 conference |
|
| Sunday, November 06, 2005 - 9:00 am - 12:00 pm | | 111 - Basic & Beginning Use - Part I | Combined with session 121, this six-hour training session will include Basic sms|Host Usage and Basic Rate and Package Management. You will learn everything you need to know about the Guest Tile, and the advantages it provides for improving guest service. Other highlights include the Rate Calculator, Availability, the Tape Chart, and Basic Configuration Setup. (SMS-led training)
| | 112 - Rates | Version 15 contains significant changes to the design of rate structures. We feel that these changes will increase efficiency at your property, and lighten your workload immensely. This session will cover these changes, as well as train you on two new rate components: Price Plan and Tiers. We will show you various applications of these concepts, as well as Rate Versioning and Rate Filters. (SMS-led training)
| | 113 - New Features, Part I | Combined with session 123, this six-hour session provides a thorough review of new functionality built this year. This is an overview of the enhancements and new functionality geared toward management or those needing just a general understanding. In-depth training is NOT the focus of this session. Topics will include: the new Booking Center, Universal Lookup, Visual Correspondence, Shift4 Gift Cards (redeeming and selling), the new Visual Retail POS with touch screen functionality, multiple Golf Tee Times and Rec Scheduling enhancements including changes to blocking, logins, commissions, rates. We will also cover configuration edits logs, Guest Profile additions, and much, much, much more! (SMS-led training) | | Sunday, November 06, 2005 - 1:00 pm - 4:00 pm | | 121 - Basic & Beginning Use - Part II | Continuation (not a repeat) of session 111.
| | 122 - Package Breakage Package | Breakage allows your property to define entitlement limits for packages, thus eliminating the need to use coupons to track guest usage. Package limits are checked at the time of posting and the transaction routed accordingly. This training session will cover the concept of Package Breakage, as well as the setup and configuration of it in your system. (SMS-led training)
| | 123 - New Features, Part II | Combined with session 113, this six-hour session provides a thorough review of new functionality built this year. This is an overview of the enhancements and new functionality geared toward management or those needing just a general understanding. In-depth training is NOT the focus of this session. Topics will include: the new Booking Center, Universal Lookup, Visual Correspondence, Shift 4 Gift Cards (redeeming and selling), the new Visual Retail POS with touch screen functionality, multiple Golf Tee Times and Rec Scheduling enhancements including changes to blocking, logins, commissions, rates. We will also cover configuration edits logs, Guest Profile additions, and much, much, much more! (SMS-led training)
| | 124 - R&R Report Writer, Part I (new in 2004) |
| | Note: | All session highlighted in Yellow are new sessions as of our 2005 conference All sessions highlighted in Cyan are new sessions as of our 2004 conference |
| Monday November 7, 2005 | | Monday, November 07, 2005 - 8:00 am - 9:45 am | | General Session & Keynote Address by John Shingler ASFONA Vice President and Secretary Address Topic: Revenue Management | After leading the sales and marketing operation for Holiday Inns in Europe from their London U.K. headquarters, John was appointed to the position of Vice President - Sales & Marketing - Canada, based in Toronto, with a coast-to-coast portfolio of sixty-six hotels. John was then appointed by InterContinental Hotels to the position of Vice President, Sales & Marketing - Europe - Middle East - Africa based in Brussels, Belgium. Here, John managed a multinational Sales and Marketing team in sixteen countries. Following this, InterContinental Hotels Group appointed John to the position of Vice President of Worldwide Sales & Marketing Programs based in Atlanta and focused on the Global responsibility of developing business for all hotel brands namely, Holiday Inn, Holiday Inn Express, Crowne Plaza and Inter-Continental Hotels totaling 2,400 hotels, in 64 countries. Prior to joining STDC Shingler resided in Philadelphia and held the position of Senior Vice President - Business Development for GF Management responsible for Business Development, Franchise Relations, Revenue Management and Sales & Marketing for the company's hotel portfolio. Now located in El Cajon, near San Diego, Shingler is currently Managing Director – Hospitality Group for STDC and responsible for the company's hotel portfolio which includes the flagship, historic US Grant Hotel soon to undergo a $26 million dollar renovation. Upon completion the US Grant Hotel will become a Starwood “Luxury Collection” hotel.
| | Monday, November 07, 2005 - 10:00 am - 12:00 pm | | 211 - Profiles | Explore how to leverage personal information about your guests to boost customer service. (SMS-led training)
| | 212 - Visual Correspondence (new this year!) | Learn how to use Visual Correspondence, with new features such as fonts and colors. (SMS-led training)
| | 213 - R&R Report Writer, Part II (new this year!) | Continuation of Sunday's session #124. (User-led training)
| | 214 - Ticketing (new in 2004) | SMS has expanded the functionality of resort scheduling classes and has created a new ticket center feature. The Ticket Center provides an efficient process that streamlines the ticket and class sales process. (SMS-led training)
| | 215 - Best Practices & Standardization (new in 2004) | Share best practices for configuration and setup of SMS applications. (Discussion group)
| | 216 - Touch: New Features, Changes, and Enhancements (new in 2004) | An introduction and in-depth demonstrations of the new and revolutionary enhancements, advancements, changes, and features offered in sms|Touch versions 4.5.1 and higher.
Highlights: the sms|Touch super-user; credit card encryption; the complete set of R&R Report Writer reports; the ability to open a guest check in any day part regardless of the time of day it is actually opened (the Banquet Manager's best friend); enhanced error messages; customized employee list boxes; printer schemes- ultra flexibility in remote printing; moving items between checks; enhanced paid-out system; gift cards; update on upcoming future features.
(SMS-led training)
| | 217 - Golf Tee Time Management | Explore the new features within the Golf Tee Time module for managing your golf courses and rate structures. New features relating to managing golf blocks, course setup and maintenance, automated caddy charges and preferred resort guest golf rates will be some of the features explored. (SMS-led training)
| | 218 - Revenue Management Track (extended session continues as #228 in afternoon) (new in 2004) | This session covers a wide variety of information that will assist Revenue Management professionals to excel in their jobs.
Note that this track continues after the lunch break as session #228. | | Monday, November 07, 2005 - 1:15 pm - 5:15 pm | | 221 - Front Office Track | This session covers a wide variety of information that will assist the Front Office professional in excelling in their job.
| | 222 - Reservations Track | This session covers a wide variety of information that will assist a Resrevations professional to excel in their job.
| | 223 - Finance & Accounting Track | This session covers a wide variety of information that will assist an Accounting professional to excel in their job.
| | 224 - Resort Scheduling/Activities Track | This session covers a wide variety of information that will assist the Spa|Recreational Activities professional to excel in their job.
| | 225 - IT Track | This session covers a wide variety of information that will assist an IT professional to excel in their job.
| | 226 - F&B Track (new this year!) | This session covers a wide variety of information that will assist F&B professionals to excel in their job.
| | 228 - Revenue Management Track (continuation of 218) | This session is a continuation of the Revenue Management Track #218. |
| | Note: | All session highlighted in Yellow are new sessions as of our 2005 conference All sessions highlighted in Cyan are new sessions as of our 2004 conference |
| Tuesday November 8, 2005 | | Tuesday, November 08, 2005 - 8:00 am - 10:30 am | | General Session & John Springer-Miller Discussion | | Tuesday, November 08, 2005 - 10:45 am - 12:15 pm | | 311 - Rates & Packages | Learn configuration tips to help you use the power and flexibility of rates and restrictions. Also covered are the features and benefits of using Packages in sms|Host.
| | 312 - sms|World | See the unique ways in which properties are using sms|World to provide online service to their guests, and learn about the exciting new web booking engine that PSMS is developing.
| | 313 - Groups: Training & Discussion | Gain knowledge that will help you manage group block and maximize total occupancy. Learn about the advanced features of the Groups module. Discuss your questions with other users, and share your tips and tricks for using Groups with others.
| | 314 - Visual Rec Scheduling | Learn about the new and current features and functionality of the sms|Spa/Recreational Activities Scheduling module. (User-led training)
| | 315 - What's New with Interfaces | This session will focus on the new technologies available for interfacing to sms|Host. It will cover a number of the latest XML-based interfaces available in 2005 including Daylight, New Market, IDeaS, Espresso, Travel Click, and Expedia as well as the fully converted HTP interface. There will also be some practical debugging tips and an overview of the new sms|Commander system to instrument and monitor systems. (SMS-led training)
| | 316 - SMS Touch Management Training (new in 2004) | A "closed-door" session designed exclusively for F&B managers, we will focus on important management functions, special reporting, present and upcoming security features.
Highlights: List of the most important management functions; credit card encryption and policies; restricted R&R Report Writer reports; special passwords; behind the scenes configuration; configuring the super-user; enhanced error messages and how to interpret them; flagging any service charge (auto-grats) changes made by users; definitive NOCODES report. Update on the latest developments. (SMS-led training)
| | 317 - Fixed Wholesale Internal Ownership (new this year!) | With the impending elimination of the character workslate in the v16.0 release of sms|Host, it is imperitive that users become familiar with using Visual for their Owner Accounting. In this session we will be concentrating on how to perform common OA tasks within the Visual environment such as adding contracts, generating tokens, working with recurring charges and using OMAP plans. We will also examine Developer Token Management and Electronic Fund Transfer.
| | 318 - Enterprise (new in 2004) | Learn how sms|Enterprise can help your organization reap the benefits of an embedded Central Information System, whether deployed locally, regionally, or globally. This will also include an update on the latest enhancements being rolled out for Enterprise in the 2nd half of 2005.
| | Tuesday, November 08, 2005 - 1:30 pm - 3:00 pm | | 321 - Channel Management (new this year!) | Learn how sms|Host's new Channel Management tool can allow your property to easily view and control information shared with third-party reservation booking services. (SMS-led training)
| | 322 - Configuration Review - sms|Host | The performance and characteristics of sms|Host may be greatly affected by settings. Learn how to optimize system configuration for your property's environment. (SMS-led training)
| | 323 - Membership and C/L Discussion Discussion | on the functionality of sms|Host as it pertains to Accounts Receivable.
| | 324 - Visual Tee Times | Discover new features and functionality of the Visual Golf Tee Times module.
| | 325 - Network Concepts & Advanced Internet | An overview of LANs, WANs, and network operating systems. Topics such as Internet connections, virtual private networks, wireless, and evolving standards may also be addressed in this discussion. (User-led training)
| | 326 - sms|Touch Pro-active "10 by 10" (new this year!) | 10 points of advice regarding configuration; 10 points of advice regarding troubleshooting.
Configuration Highlights: Gift Certificates; printer schemes; Menusync; service charges; coupons; discounts; menu hints; transaction codes; and more.
Pro-active Troubleshooting: Remote printing; credit cards down; steps to follow before calling support.
(SMS-led training)
| | 327 - Floating Ownership (new this year!) | The objective of this session is to explore the system functions and tools that are used with floating ownership. These include the products, various calendar formats, usage rules, owner activity processiing, logs and charts, co-owner permissions, the Owner Mult-View Screen and some specific R&R Reports. We will also examine Developer Token Management and Electronic Fund Transfer. (SMS-led training)
| | 328 - Advanced Utilities | A review and discussion of using advanced utilities such as UT-Codes and UT-Units. (SMS-led training)
| | Tuesday, November 08, 2005 - 3:30 pm - 5:00 pm | | 331 - Alerts & Bulletins | Discover the power of Alerts and Bulletins! This session will cover the set-up and uses of these two powerful tools. Take guest service to the next level! (SMS-led training)
| | 332 - Booking Center & Universal Lookup (new this year!) | For an integrated reservations office, the Booking Center is a tool for making all of your room reservations, tee times, spa bookings and dining reservations from one screen! The Universal Lookup is growing into being a single screen for searching for any bookings the guest is asking about for increased call center efficiencies and decreased call time. (SMS-led training)
| | 333 - Configuration Review: Golf & Spa (new this year!) | Many changes and enhancements have been added to both Golf Tee Time managements and Spa/Resort Scheduling. This session will cover all the new configuration settings and user clearances as well as discussing the impact of these changes and additions. (SMS-led training)
| | 334 - Rates, F5 and Packages: Discussion | A discussion group focusing on questions, answers, tips and tricks in using packages, F5 and rates.(Discussion)
| | 335 - Quick POS (new this year!) | sms|POS has been redesigned to include features such as customer architected menus, dynamic cash drawer assignment and tracking, blind drops and increased flexibility for user clearances. This will be an opportunity to see the new touch-screen compatible product, which will be part of any upgrades to version 15.1, 15.2 or 1.60. (SMS-led training)
| | 336 - SMS Touch Focus Group (new in 2004) | Join other sms|Touch users in discussing new enhancements for the sms|Touch product, as well as talking about "best practices" in regards to operating your F&B establishments using this powerful application. (Discussion)
| | 337 - Housekeeping Concepts (new this year!) | The purpose of this session is to review how all of the various pieces of Housekeeping management interact. We will explore configuration and setup, status and service coding, pattern design and implementation, calculating multipliers, setting up individuals and teams, housekeeper account management, auto-managing and manually mapping zones, setting up zone sheet defaults, entering pricing, posting to guests and/or owners, OOO management, suite utilization, forecasting, reporting, updating statuses and managing reservations. Our goal will be to understand the benefits of using these tools well and how to incorporate them into your current operations. (SMS-led training)
| | 338 - sms|Diplomat (new in 2004) | This session provides an overview on the sms|Diplomat gateway communications platform. There will be demonstrations of Diplomat running with external vendors, internal vendors, internal SMS systems, and customer in-house development. In addition, there will be a discussion regarding product direction, the interfaces available, and next stages of Diplomat rollout in 2006. (SMS-led training) |
| | Note: | All session highlighted in Yellow are new sessions as of our 2005 conference All sessions highlighted in Cyan are new sessions as of our 2004 conference |
| Wednesday November 9, 2005 | | Wednesday, November 09, 2005 - 9:30 am - 11:00 am | | 411 - How To's, Top 10's, and Support & Updates | An SMS installer/trainer will be available to answer many of the common questions they receive while on the road. Bring your questions and see how others have answered them. For those responsible for maintaining your system, learn from support the most common problems and how to prevent that call to support in the first place. (SMS-led training)
| | 412 - Marketing Strategies & Code Design (new this year!) | The availability of utilities within the SMS took kit for changing system coding opens up the option for long-time users to reconsider the structure of various codes to take advantage of reporting tools and features in sms|Host that have been introduced since their original installation. Such fields as Media Source, Market, Sub-Market, VIP, Season, Amenity, Service, Specials, Accomodation Types, Categories, and Rental Programs can all be used in much more robust and productive ways than envisioned in past years. The purpose of this session is to examine a number of these fields from the perspective of maximizing their information potential. (SMS-led training)
| | 413 - Advanced Technologies | Interested in the latest technology and implementation strategy's PAR Springer-Miller is working with? This seminar will cover sms|Host SQL version; the innovations of sms|Commander; sms|Install Center; the latest in wireless, hand-held devices including a sms|Touch PDA; and a group discussion covering new technologies such as SANs and VLANs.(SMS-led training)
| | 414 - Activities Training | Learn how to book and track sales of services to outside providers using the sms|Activities module. (User-led training)
| | 415 - System Maintenance/Night Audit | Discuss how proper maintenance procedures during Night Audit help improve system performance and reliability. (Discussion)
| | 416 - Booking Center (new this year!) | For an integrated reservations office, the Booking Center is a tool for making all of your room reservations, tee times, spa bookings and dining reserrvations from one screen! The Universal Lookup is growing into being a single screen for searching for all bookings the guest is asking about for increased call center efficiences and decreased call time. (SMS-led training)
| | 417 - SMS Super Users Focus Group (new in 2004) | Designed for the Power User, high-level discussions will focus on innovative ways for using Rates & Packages, Special Billing, Advanced R&R Functionality, and more! (Discussion)
| | 418 - SMS Commander & Install Center (new this year!) | The session will be split into two sections. The first half will concentrate on the setup of the sms|Commander product which is used to monitor and alert most SMS applications. The second section will be introducing the sms|Install Center. The sms|Install Center provides a tool for the construction and distribution of software updates to large volumes of installed systems. This capability is part of the rollout of all new sms|Diplomat systems in the second half of 2005. Customers can use sms|Install Center to build and distribute their own patches to remote systems in the same way sms|Commander can be used to instrument all key systems at a location. (SMS-led training) |
| | Note: | All session highlighted in Yellow are new sessions as of our 2005 conference All sessions highlighted in Cyan are new sessions as of our 2004 conference |
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